Please be sure that you're opening the PDF with the latest version of Adobe Acrobat Reader on your computer (not your phone).

Once the latest version of the application is downloaded and installed to your computer, you will need to:
1. Open the PDF file with Adobe Acrobat Reader
2. Click "Print"
3. In the “Page Sizing & Handling” section, select “Fit to Page” if needed.
4. Print the document

ZIP files need to be unzipped in order to extract the files inside. Both Windows and Mac OSX are able to unzip ZIP files without additional software. iPhones and iPads will require an additional app.

Here's how to open a ZIP file on Windows:
1. Right-click the unopened ZIP folder.
2. From the menu, choose "Extract All.”
3. Next, choose a destination. This will be the location where you want to keep the files once they are unzipped.
4. Click “Extract."

Here’s how to open a ZIP file on a Mac:
1. Double-click the unopened ZIP — the file should extract automatically. If that doesn’t work, hold down the control key and click the ZIP file icon.
2. Choose “Open With.”
3. Then select “Archive Utility.” The utility will extract the ZIP files, and you can find them in the same folder where you downloaded them.

If you’re using a mobile iOS device, such as an iPhone or iPad, you will need to download and install an app.

Please allow 3-5 business days for our team to process your order. Orders received after 5 PM ET will be processed on the next business day.

Once processed, orders shipped within the U.S. typically arrive within 7 business days.

If there’s a delay in your order, please check the tracking information provided in your order confirmation email. We cannot be responsible for carrier delays.

We do not accept returns for digital products.

For physical items, our return policy lasts 30 days. Items returned after the 30-day return period are not eligible for a refund, exchange, or replacement

Please let us know within a week of receiving your order if it arrives damaged. If you reach out to us after a week has gone by about a defect, we are not able to replace it.

To be eligible for a return, your item must be in the original packaging. It must also be unused and in the same condition that you received it in.

To make a return, please email hello@handsthatplayllc.com with your order number. We’ll help you process your return.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Once we receive your return, please allow 3-5 business days for processing. If your return is accepted, please allow 3-5 business days for a refund to appear on your original method of payment.